I love supporting good games and awesome studios. What I don’t like it getting screwed because screenshots and trailers look cool and they game turn out to be shit and still cost me $50.
They don’t really market their refund policy. And, I know they have a 2 hour playing window. However, what if you’re really into the game and you play 2.5h non-stop not realizing and they you decide to refund but can’t. Sometimes it can take up to 10 hours to actually evaluate if a game is good. Some games have tutorials which can take 1-2 hours if you read everything and play at a slow pace at which point you’re locked out of refund. I don’t support their refund policy at all actually.
I don’t trust the refund policy. If they have a so called refund policy why not force every published to add a 1-2 hour free trial instead? We should be able to try games and evaluate before the money leaves our pockets.
A lot of people talk about the steam refund policy however I just don’t trust that I will get my money back even though it’s a “non questions asked” kinda deal. If I’ve given them $80 for a game, they can easily decide to just keep it…