Yeah, I still remember that I completely lost access to my Steam account in the early days. I forgot the password, and the password reset feature didn’t work. I contacted support and they never responded. I eventually just gave up and lost the games in the account. I guess if I had waited long enough they probably would’ve fixed it, but, holy fuck, Steam was really shit in the early days.
To Valve’s credit, my understanding is that the support situation has improved marginally over the 20 years since my incident.