I play the Warhammer series, so I can’t speak much to Pharoh (their newest game release). The apology actually covers a lot of what the drama is about. Higher priced DLCs with okay content, old bugs from the previous installments unfixed, terrible communication with the player base.
I like the apology. It’s specific and they are putting their money where their mouth is. As long as they follow up, I think they can recoup a lot of goodwill. I’m hopeful because I love what they’ve done with the warhammer series and I want them to support it for years to come. It’s great right now and it has incredible potential.