I actually totally sympathize with that critic from your clip and don’t think there’s anything dishonest or otherwise cognitively dissonant about that review. There’s nothing I can spend more time complaining about than something I really enjoy because I naturally fixate on things that stand out about a given experience and the flaws are what stands out in something that’s overall very good.
I would never in a million years rate that particular game a 9.1/10 but that’s just me and the critic valuing different aspects of design different amounts.