Laptop freezing to blank screen

The freezing happen approx once per day, seems more often when connected to my android mobile hotspot (may be unrelated).

“journalctl -p err” gives:

nvme 0000:03:00.0: AER: Error of this Agent is reported first
pcieport 0000:00:02.4: AER: Error of this Agent is reported first

The nvme error, happens approx 10x more often.

I am running a WD_BLACK SN850X 4000GB, Firmware: 624281WD

I tried the WD website to see if there is a FW update, but there are only windows/mac tools and no link directly to the FW (that I could find).

System info:

OS: Linux Mint 21.3 x86_64
Host: Zenbook UN5401RA UN5401RA_UN5401RA 1.0
Kernel: 6.5.0-17-generic
Uptime: 14 hours, 59 mins
Packages: 2662 (dpkg), 60 (flatpak)
Shell: bash 5.1.16
Resolution: 2880x1800
DE: Cinnamon 6.0.4
WM: Mutter (Muffin)
WM Theme: Mint-Y-Dark-Purple (Mint-Y)
Theme: Mint-Y-Dark-Purple [GTK2/3]
Icons: Mint-Y-Dark-Purple [GTK2/3]
Terminal: guake
CPU: AMD Ryzen 7 6800H with Radeon Graphics (16) @ 1.400GHz
GPU: AMD ATI 64:00.0 Rembrandt
Memory: 5198MiB / 15220MiB

Update: it seems that the updated firmware has solved the issue, I have been running 4 days without a crash. Thanks to @rotopenguin for pointing me to the Framework guide…why is this not on the WD website and easy to find.

d3Xt3r,

Are you using any power saving /power management tools? Maybe check the power settings in there and see if changing the power profile makes any difference.

Also:

  • Check fwpudmgr for any firmware updates
  • Try installing a more recent/optimised kernel, such as Xanmod (currently at 6.7.4). If you’re getting Xanmod then get the x86-64-v3 variant
  • Try a different distro, preferably one which has more recent packages. Fedora uBlue has an Asus variant which features an optimised kernel for Asus laptops, so it might be worth checking out.
absGeekNZ,
@absGeekNZ@lemmy.nz avatar

I am running Slimbook battery, for improvements to battery life. I’ll check the power settings to ensure the power state isn’t changing randomly.

Falcon,

I’ve had this before, try a different kernel, like an LTS, if that fixes it, there’s likely a kernel parameter somewhere to fiddle with.

om1k,

I have a zenbook as well (not the same model) and I only had problems with Windows. When coming back from suspension it would be hot and the screen had like white fog on the edges. I tried to fix it but with no success. Frustrated with that I decided to give Linux a try and never had that problem again.

I assume you changed the ssd, I didn’t know that was possible, I thought it was soldered to the motherboard. Is it possible you received a faulty drive from WD?

absGeekNZ, (edited )
@absGeekNZ@lemmy.nz avatar

It has a standard m.2 slot (I did a bunch of research to confirm before purchase), RAM is soldered down unfortunately.

I swapped the 1TB for a 4 as soon as I got it.

I hope it isn’t faulty, I live in NZ and got it from Amazon in the US…a RMA is not something I’m keen on.

rotopenguin,
@rotopenguin@infosec.pub avatar

First, make sure your laptop bios is up to date. Updating should be a simple matter of downloading the naked bios file, put it on a fat32 stick, boot into bios and use the built-in flasher.

You could set up a winToUSB drive to run the WD firmware update tool.

Or, you could go through this. community.frame.work/t/…/20616

absGeekNZ,
@absGeekNZ@lemmy.nz avatar

Thanks for this, I managed to get the firmware updated to 624361WD; hopefully it fixes the issue.

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