I’ve had a Gazelle 16 for 2 years now, and while I agree they are not the end-all for Linux laptop hardware, I’m pretty happy with it. I’ve distrohopped on it quite a bit since I got it, but I mostly run Fedora Gnome on it (running 39 currently), and so fat, everything just works. I’m thinking of buying from a different provider when it’s time to change (maybe 2 to 4 more years). Can’t speak to their support since mine has just worked since day one and I’ve had no need to reach out to them. PopOS is pretty good, but it is lacking when compared to Fedora. Let’s see what happens when 24.04 comes out with the rust-based Cosmic DE.