I liked this article, and I think a lot of the commenters here are missing that the general public is treating LLMs as AGI. I have a whole 5-10 minutes I spend on why this is when I present about LLMs.
“The I in LLM stands for Intelligence” is a joke I read (and include in my presentation to hammer the point home). Laymen have no idea what AI or LLMs are, but they expect it to work similarly to human intelligence, since that’s the only model they know, and are surprised to learn it doesn’t work that way.
Edit: Forgot what I came to the comments to post, before I read everyone else’s complaints about this, lol.
A small correction: the Air Canada example wasn’t an LLM, it was just an old “dumb” chatbot that was likely sharing outdated policies.