Well, you’re just wrong about that. I worked for a company that employed front of the line customer service in Toronto that paid $80k…in 2017! I’m not saying Air Canada does (I have no idea what AC wages are), but if their agents are part of a union, it’s definitely possible.
But my point stands - if anyone thinks these companies are going to ‘do the right thing’ and hire real people when these AI chatbots exist and are so cheap, it’s just not going to happen.