I am not a dev. I don’t rice, I don’t game. I’m a FOSS user and have been for years. If I run into a problem, there is no way I will be creating an account on Discord to get help. It might not be worth the time and effort. A searchable forum is good enough. IRC logs are good enough. Email lists are good enough. But, also, some open source software makes onboarding seem more cumbersome than it actually is. Getting on Matrix is easy, but in he eyes of a new user it comes off as Herculean. And when a dev decides to use Discord we shake our fists instead of proposing a solution like operating the bridge for them.