You’re right, I did get the pseudo-quote backwards.
As far as customer experience, that’s one thing, and that’s valid. “I prefer to use Steam because it has features Epic doesn’t, even if one’s a monopoly” though is very different from the quote above, which is distinctly about supporting X company over Y company; not about product difference, but actual support.
Let’s be real though, if Epic had literally just released Steam but with a good UI people would still boycott it, referencing xenophobic shit like “because china”, angry at tim sweeney, complaining about another launcher, and anything else. The PC market has this really strange and uncomfortable adoration of Steam. It’s console-warrior levels, really.
I don’t disagree that EGS is a lackluster product in many ways, but it’s pretty clear that the complaints about it by and far are simply justification for a pre-existing opinion, both because of predisposition towards steam, and against “the guys who made that stupid fortnite game”.