Contractors do decent work for cheap but they don’t make good games (think of how Halo Infinite was at launch). So, having full time staff is a start, and I’m glad Microsoft is smart enough to know that cooperating with unions is better for Microsoft in the long run.
It makes sense for a company that has such incredibly deep pockets to not put up much of a fight when their workforce wants better benefits and a small raise. Microsoft seems to be relatively unique among publicly traded companies in generating goodwill by not treating workers seeking to unionize horribly
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