This isn’t just content people want and Blizz doesn’t want to give because it wouldn’t be profitable, it’s an entire half of the game that was advertised since announcement. A lot of people got the game with the assumption it was coming. It wouldn’t be “live service” if they’d included it from day one like they promised. It would only get looped into that because the “new content” should have been in there from the start. It’s Blizz reaping the benefits of an empty promise but wanting none of the blame when people call them out.