Came here with similar response. Ill join you in the downvotes.
Democracynow.org is horrific for half stories and bias. I went through Al Jazeera and a few points.
Israel did open fire on the civilians. Their response and reasoning is that the trucks were being swarmed and the drivers who did kill some by being run over were Hamas drivers. People were likely killed in stampead prior to opening fire, and in the ensuring panic afterwards.
Hamas is claiming they were deliberate shots at chest level.
the fog of war in this conflict is horrible, and its exponentially worse because of propaganda, poor reporting and uneducated masses having a voice.