For context, look at the negative reviews in Steam. Cities Skylines 2 developers promised the sky and a bit more for their game; suckers pre-ordered the game like there was no tomorrow, because CS1 was a good game; and the devs (Colossal Order) released some rushed mess, full of bugs, with performance issues, missing features that players expected from CS1 + dev promising “CS2 will be berrurr, chrust us”, and shallow gameplay.
The comment being linked is corporate “we are sorry for your inconvenience” babble trying (and failing) to address player outrage.
Relevant detail: Colossal Order has strong ties with Paradox Interactive, a company known for its awful DLC policies and buggy DLC releases (cough Europa Universalis IV: Golden Century cough cough). And guess who does quality assessment for Colossal Order? Paradox.
Note to self: put CO in the same “don’t buy” blacklist as EA and Paradox.