It’s only designed to satiate the clients enough that they don’t switch providers (if such an option even exists), and don’t demand credits for the outage. Some people just want their feelings acknowledged, so a nontrivial number of people will hear this and take no further action.
It’s a meaningless gesture otherwise. The corporate equivalent of “I’m sorry you feel that way”.
That was Charter/ Spectrum. Verizon TRIED to buy them (Charter), but they turned them down. I’ll edit and link in a second:
“On May 18, 2016, Charter finalized acquisition of Time Warner Cable and its sister company Bright House Networks, making it the third-largest pay television service in the United States.”
I worked there, and we had people from Time Warner. It’s on Wikipedia, too.
AT&T is the king of LA, they’re actually kind of dying. Cox has a strangle hold on San Diego. Spectrum/ Charter is everything in-between. They’ve PAIRED with Verizon to use their towers to extend their internet networks to rural areas. They also paired with Comcast to fight Roku, with a device called “Zumo”. It’s all moving towards wireless internet for everything, except if you’re a gamer or work from home.
My sister sent this to me because she’s on AT&T and I was like holy shit this is even worse than not saying anything at all. All this says is " We fucked up and we’re not going to do anything about it"
They want you to know that they know that you suffered “inconvenience” from the issue. That’s literally all. Basically “we’re sorry if you’re unhappy about it.”
Nah, it finally came out that it was due to some work they were doing that caused it. I wonder who got fired for that blunder. Wouldn’t want to be that guy…
I tried to tell support that on my internet provider a few weeks ago that they had a DNS issue and that it worked fine if I used a VPN. Then he told me to factory reset my router which I told him no because that wasn’t the problem and he basically refused to help anymore so I hung up on him.
The first level peeps on the phone have no idea what they are doing. And even if they did, they are forced to follow a script line for line on what needs to be done by them and you before they are allowed to push you off to the next level of support. Unless you explicitly ask, at least.
Just let them follow the script. Tell them you restarted the router. ffs, don’t act like the minimum wage people answering the phone (or chat) are supposed to give a shit. Play along or you’re not going to get any help.
Yup. They’re just doing their job the way they’re supposed to so they don’t get fired and can afford crazy shit like food or a roof over their head. We shouldn’t make it any harder for them if we can reasonably help it.
I usually just do whatever they ask again anyway, even though I already tried it all before I called, because I wouldn’t be surprised if I just fucked up or had a brain fart or something, lol. Plus it doesn’t usually take much effort to just reset my router again or whatever.
I literally just got this message like 5 minutes ago. They are so sorry apparently, and apparently it has prompted me to start shopping other carriers. Funny how that works
Wasn’t there also a report today (I think) about an unusual level of sunspot activity? Without digging into it, I think I sort of just assumed they were related.
I have AT&T fiber and a Verizon iPhone and I didn’t notice disruptions on either. My partner has an AT&T iPhone and didn’t notice any issues.
Sure, unless there was a correlation between the technologies deployed by the individual companies and their vulnerabilities.
I’m not saying there is in this case, but it’s a phenomenon we see all the time in systems ranging from technological to immunological. When network (social, computer, whatever) connect systems with correlated vulnerabilities, there can be cascading failures that do not spread outside those networks. It’s been so long (over 30 years) since I’ve even thought about RF and related systems that I have no idea what specific or proprietary technologies the major companies have, so I just shrugged it off as I was unaffected, and penciled in that there may have been a correlation with solar activity.
I acknowledge your reasoning, it’s just still quite a stretch to apply it to this particular scenario. We can apply Occam’s Razor here. What’s more likely? The company was using a completely unique infrastructure that was affected by rare solar phenomena? Or the company did something themselves (like push a faulty update as already referenced in news) that screwed themselves over?
When my internet goes down, my provider unlimits my phone so I can hotspot the house through 5G still. If I go out, the modem switches to a backup 4G they unlimit too. If it takes a few days, they start throwing the refunds or free month at me. I’ve actually told them I’m not too upset and away for the weekend, so they don’t have to go above and beyond.
Communications regulators. Only for us evil “socialist” countries.
Funnily enough, I tried this once when my Internet (shitfinity) went out for two days. I asked the online chat rep if I could be reimbursed for the outage. They replied with, “due to the outage, we will be crediting (128.99/30*2)=$8.60 to your account.” With the math included and everything. They probably have a lot of people trying to get a free month out of a few hours without service and just started doing that, haha. I couldn’t be mad.
But I’m not saying it from a conspiracy angle, I’m viewing it from a huh, technology is weird sometimes angle. Or more like, I want to understand why from a technical standpoint.
Do you have android or Apple? I was the only one with an Apple. Not saying they’re better, I’m just trying so see if there was a difference or if it was a software thing
Is you phone on 5G? I only ask because mine isn’t 5G capable (it is, but I haven’t flashed the US modems yet cause lazy), and I didn’t have a lick of downtime that day.
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