I had the same fucking experience setting up a modem. I was doing everything on their instructions, but it simply won’t register on the network. Customer service kept trying to get me to rent their first party modem. I had to spend almost a day, calling 4 separate times until finally someone forwarded me to an engineer. And boom, fixed in 30 seconds.
Service providers aren’t actually supposed to know your password. Passwords should always be sent after hashing on client side. Only the hashes are matched on server side.
I’m not an expert in this, and I did look around after reading your comment. Looks like the password is usually sent as-is, then hashed server side, and matched against hashes in the database. So, the hashes are what’s stored in their database. So, ideally, the server shouldn’t know your password. Also, it can be hashed from client side too, but that becomes redundant since everything is tls encrypted anyway.
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