I treat customer service reps with patience, friendliness, and a little bit of awkward humor. Had to activate a phone awhile back and was struggling. Had an issue with one of the steps just not working. It was due to their poorly worded online guide. Customer rep confirmed that this issue does happen, etc etc. Told her “It’s okay. Small issue, we’ll figure it out. You’re not the one responsible, though I really appreciate your help.”
Rep, "Oh no you’ve been really patient and kind! I am happy to help "
And she did help. Probably more than she needed to since she wasn’t in the service department at all. I had been transferred to Sales without realizing. So huge props to her on that one.
I try to do this as well. It usually ends up being resolved quickly, as building rapport with the person on the line often leads to them feeling more invested in helping.
I’m sure it’s a breath of fresh air to have a break from being on the other end of passive aggressiveness, screaming, and other forms of behavior that come from grown adults having tantrums over spilt milk.
If reception means to receive, then anyone who is given the package (receives it) is by default a receptionist. Therefore, if the delivery person hands the package to anyone, they’ve handed it to a receptionist. /s
But “ist” in this context says that this person does this receiving regularly, likely as a hobby or profession. In which case, OOP would likely know if there was a receptionist that would have taken the package.
So, I’d probably go with receptioner which is more open to uses in situations where the person acted as receptioner this time, but not necessarily as part of a thing they do regularly.
Because sometimes it’s not a bot and on actual human with a shitty, shitty job. And those two keystrokes may actually mean the difference between them feeling shitty or not as shitty.
I do, even if it’s a bot, because maybe it’s not. I have worked on 2nd+ line tech support, and I’d often see 1st line getting mistreated by customers. I could never do 1st line.
delivery drivers lie all the time. when I was still in a row house, I watched the amazon guy from my window take the same package from door to door, put it down, take a picture, then pick it right back up and take it to the next stop where he did the same thing.
The ups guy that delivers to my work has been marking every package as signed for by a person who quit 5 years ago… Sometimes on stuff he didn’t even leave at our building…
This kind of shortcut taking is why Uber now has the customer give the driver a code at handoff so the driver can’t just mark it delivered. (This is only when you opt for “deliver directly to me”)
I encourage my daughter (4) to run and peek through the small window beside the front door whenever the driver is out there taking photo. She always looks like a goblin.
Just remember what ol’ Amos Burton does when the earth quakes, the poison arrows fall from the sky, and the pillars of Heaven shake. Yeah, Amos Burton just looks that big old storm right in the eye and says, “Lol.”
I like how a word starts as a technical/medical term for a disability, then it’s used as a slur, then they come up with a new term….repeat. It’s happening now with “learning disability” and “intellectually challenged”.
Also, as someone with a learning disability, ableism is a big part of my life but people using the word retard in stupid throwaway jokes really doesn’t even register as an issue.
It’s interesting how words change meaning. For instance the National Spastics Society changed their name to Scope when “spastic” started being used as a really bad slur. On the other hand words like “idiot”, “cretin”, and “moron” have really horrible historical uses as slurs against the disabled but they’re all understood to be pretty casual insults now.
I personally would prefer it not be used around here in general. I don’t delete it overall, but I will occasionally depending on its usage. I have known too many good people with intellectual disabilities who were abused by bullies calling them that word.
Well yeah, context derives meaning which is why words have multiple definitions. I’m not disparaging the differently abled but people’s surface level disdain for it is tedious. Barely a decade ago it was the polite way to characterize someone but we needlessly allow words themselves to be tainted rather than take the time to address the context and the meaning used with it.
Sir it was in a Disney show when I was growing up. Yes, it was the polite way to say it. - It quite literally means slow. Fire retardant, for example, slows fires.
Sorry… why does it matter that it was in a Disney show when you were growing up?
Again, ‘retarded’ has been an insult for a very long time. It hasn’t even been federally legal to use the term “mental retardation” since 2010 (more than “barely a decade”) and by that time, the only people using the term was the federal government. The same federal government that used ‘negro’ until the 2000s. Are you going to claim ‘negro’ was the polite way to refer to a person in 1995 next?
But sure, call it polite. People who are actually bullied by it would disagree with you.
… Because Disney after the whole Hitler era became sanitized and kid friendly and I don’t think they were throwing in slurs on their kid friendly shows.
Starting to think you’re making stuff up because it’s not illegal to use. They made legislation to change the terminology from “mental retardation” to “Intellectual disability” for the Federal Register but made no claims that to use it is illegal.
By the mere fact this exists means Federally it was the proper term to call someone “Mentally retarded”. The proper term. I don’t think the Federal government was using slurs in legal documents as instanced by the fact they changed it when it started being used for that.
I like how you ignored every link I posted and continue to insist it’s polite despite the Special Olympics and a person with Down Syndrome explaining exactly why it is offensive.
Basically you’re telling me that you know better about what offends “retards” than the “retards” do themselves.
Well yes because there’s no date on the first or second article, it could have been written a week ago and I have not at any point said that the word wasn’t being used offensively a week ago, nor a year ago, nor five. I said that at one point, over a decade ago (yes I’m being very approximate with time), it was the proper term used by experts to characterize someone.
The link from NPR shows in 2012 it was offensive but still being compared to “Idiot” or “Moron” which I’d wager is where it was at the start of being used as an insult.
All of them ignore my point that it was once the proper and even ‘polite’ usage to call someone “Mentally retarded” and it evolved into a slur against the intellectually disabled and that cycle of turning words into slurs is exhausting. I personally think using hateful words in non-hateful context is how you reverse this loop which is why you’ll find me using it in every way except to talk poorly about people who have an actual disability.
The link from NPR shows in 2012 it was offensive but still being compared to “Idiot” or “Moron” which I’d wager is where it was at the start of being used as an insult.
My god, you didn’t even read them. Bailey literally says in the NPR article:
She said that it’s not offensive and that it’s the same as saying cretin or moron, and it’s definitely not.
“She” being Ann Coulter, who used the slur to begin with. So sure, it’s comparable to ‘moron’… if you’re Ann Coulter, which I hope you are not.
Again- It is offensive, I do not like to see it here, and I will delete it sometimes.
That is my final word on it as a mod and I advise you not to try to argue with me further on this.
That is my final word on it as a mod and I advise you not to try to argue with me further on this.
That’s ridiculous to say. You’re of course free to have a different opinion, and free to not respond, but a veiled threat to someone following the rules in expressing a disagreement with you is absolutely ridiculous.
I mean I wouldn’t argue about you doing your job in politics. If you have an issue with me as a moderator, airing it out in public is not the way to do it. It’s not good for either community.
I do not feel that I need a long argument to justify why I sometimes delete a comment using a word that the people who it is used against find offensive. Especially when I didn’t do that this time. If you want people to argue endlessly with you about your reasoning for doing something as a mod in your communities, that is your right.
And when someone not just ignores what I have to say about it, but claims what I have posted says the literal opposite of what it says, then yes, I am going to shut that conversation down. I think I gave them plenty of time to air out their complaint that me occasionally deleting “retard” was completely uncalled for because it’s not offensive. They certainly didn’t do me the same courtesy.
I mean I wouldn’t argue about you doing your job in politics.
You should if you have a problem with it.
If you have an issue with me as a moderator, airing it out in public is not the way to do it.
That’s fair, I just didn’t see it as appropriate to DM you, and I don’t know any other way to contact you.
It’s not good for either community.
I’m not speaking on behalf of politics, it has nothing to do with this. I’m just an individual person.
I do not feel that I need a long argument to justify why I sometimes delete a comment using a word that the people who it is used against find offensive.
I agree, it would depend on the context, but we would probably delete it in politics too.
And when someone not just ignores what I have to say about it, but claims what I have posted says the literal opposite of what it says, then yes, I am going to shut that conversation down.
I agree if someone does that it’s deceptive. But at that point just don’t respond, or say you’re not going to respond because of that. I don’t respond all the time, sometimes I have nothing to add I haven’t already said, sometimes I don’t have time, sometimes I just don’t want to. I just don’t like the idea of telling someone to drop a topic under threat
Hey, I’ve got a (albeit very minor) mental disability and I use the word casually around friends all the time, but I just want to point out that it’s you and me that are tainting the word, your comment makes it sound like “other” people are the cause of it no longer being a clinical diagnosis rather than an insult.
That being said it’s definitely falling out of favor in the public eye. It probably won’t be too long before it’s viewed at or close to the same level as the hard R. I think a lot of us are getting cancelled in 20 years.
The only way words become tainted is when they’re used to attack people. Using it for a good natured joke or even self deprecating humor can have a positive effect on it. If we all stopped saying it, the few people who choose not to stop and continue to use it to attack people, like “The hard R word” will be seen as extreme. And as someone who enjoys language, attributing words as the source of hate instead of the people who conjure it gives me great conniptions.
Using it for a good natured joke or even self deprecating humor can have a positive effect on it.
I really don’t think you’re gonna have many people agreeing with you on this one… it’s hard to say a joke is good natured when it uses a word that defines a group of people as an insult. The context isn’t going to matter to someone with a disability who’s been called a retard maliciously. To use the same example as before, there are plenty of “good natured” people that use the hard R for humor and it pretty much is never gonna land. Or when a gay person hears a straight person say something is gay, they don’t really care how many gay friends you have.
Just to be clear I’m not trying to tell you not to use it. Like I said before, I’m an asshole and use it with my friends too. But I realize this makes me an asshole, and instead of trying to spread my asshole around (phrasing…) and convince the people I’m offending that they shouldn’t be offended, I keep it to my circle of asshole friends and accept it when people tell me I’m being an asshole.
As someone who enjoys language, you understand that it changes over time. The time period where “retard” is a word that can be thrown around on a TV show without repercussion is coming to an end, just like the time period where calling gay people fags and black people negro or worse came to an end before. Language is not static, we can try to pretend it is but that’s just not how it works.
Hope this didn’t come off as a rant or anything. Just trying to give my understanding, one retard to another.
Ok but like so are the terms idiot and dumb and moron. We’ve turned them all into insults derived from their original meanings, but that doesn’t mean we should never use the words. Context matters.
People are bullied by a lot of words, stupid, dumb, crazy, ugly, gross. Context of the words used is what matters. Obviously bullying is not acceptable, but a self-deprecating joke is okay.
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